Privacy Policy

Eagle Eye ELD, Inc. ("Eagle Eye ELD," "we," "us," or "our") operates an FMCSA-registered Electronic Logging Device platform serving commercial motor carriers in the United States and Canada. This Privacy Policy explains how we collect, process, store, and share personal information when you use our ELD hardware, mobile application, web dashboard, and related services (collectively, the "Platform").

This policy applies to all users of our Platform including fleet owners, fleet managers, truck drivers, and website visitors. By accessing or using our Platform, you agree to the practices described in this policy.

We collect information in three ways: information you provide directly, information generated automatically by our ELD hardware and software, and information from third-party sources such as your motor carrier's TMS system.

We use your data only for the purposes listed below. We do not use your data for advertising, sell it to data brokers, or profile you for non-fleet-related purposes.

• ELD Service Delivery: Provide HOS logging, GPS tracking, DVIR processing, IFTA reporting, and all Platform features as described in your subscription plan.
• FMCSA Compliance: Maintain records as required by 49 CFR Part 395 and facilitate roadside inspection data transfers to enforcement officers.
• Safety & AI Analysis: Detect harsh driving events, generate safety scores, and provide driver coaching reports (Professional/Enterprise plans).
• Account Management: Create and maintain your account, process payments, send service notifications, and handle support requests.
• Platform Improvement: Analyze anonymized, aggregated usage patterns to improve features, fix bugs, and develop new capabilities.
• Legal Compliance: Comply with applicable laws, respond to lawful government requests, and protect our legal rights.
• Security: Detect fraud, prevent unauthorized access, and maintain the integrity of our Platform.

We share personal data only in the limited circumstances described below. We require all third parties to maintain equivalent protections under binding data processing agreements.

• Fleet Administrator: Your employer (the motor carrier) has access to all HOS, GPS, DVIR, and safety data for vehicles and drivers under their account.
• DOT / FMCSA Enforcement Officers: During roadside inspections, HOS data is transferred to enforcement per 49 CFR § 395.22(g). We do not proactively share data with government agencies.
• Service Providers: Cloud hosting (AWS), payment processing (Stripe), email delivery (SendGrid), and analytics tools operate under strict data processing agreements and may not use your data independently.
• Integration Partners: If you enable a TMS, payroll, or dispatch integration, data is shared with that system per your explicit authorization.
• Legal Requirements: We may disclose data in response to a valid court order, subpoena, or government request, or to protect the safety of any person or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity under equivalent privacy protections.

We retain personal data only as long as necessary to deliver our services, meet legal obligations, and resolve disputes. FMCSA regulations mandate minimum retention periods for certain ELD records.

Upon account termination, we will delete or anonymize personal data within 90 days, except where longer retention is required by law. You may request early deletion of non-legally-mandated data per your rights in Section 7 below.

We implement industry-standard technical and organizational safeguards to protect your data against unauthorized access, disclosure, alteration, and destruction.

Depending on your jurisdiction, you have the following rights regarding your personal data. California residents have additional rights under CCPA; Canadian residents have rights under PIPEDA. Submit requests to privacy@eagleeyeeld.com.

We will respond to all valid rights requests within 30 days (or 45 days where permitted by law). We may need to verify your identity before processing requests. Requests can be submitted by email to privacy@eagleeyeeld.com or through your account dashboard under Settings → Privacy.

Our website and web dashboard use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can manage cookie preferences at any time through your browser settings or our cookie consent manager.

Eagle Eye ELD is a commercial fleet management platform intended exclusively for use by adults in professional trucking and transportation roles. Our Platform is not directed at children under the age of 18, and we do not knowingly collect personal information from anyone under 18.

If we become aware that we have inadvertently collected data from a person under 18, we will delete that information promptly. If you believe we have collected data from a minor, please contact us at privacy@eagleeyeeld.com.

Eagle Eye ELD is headquartered in the United States and primarily stores and processes data on US-based servers (AWS US-East-1 and US-West-2). Canadian fleet operators' data is subject to PIPEDA and may be processed in the US in accordance with our service agreement.

• All US-Canada data transfers occur under contractual data protection clauses equivalent to PIPEDA requirements.
• No ELD data is transferred to jurisdictions outside of the United States and Canada without explicit consent.
• Sub-processors (AWS, Stripe, SendGrid) are bound by data processing agreements meeting applicable cross-border transfer requirements.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new Platform features. When we make material changes, we will:

• Post the updated policy on this page with a new "Last Updated" date at the top.
• Send an in-app notification and email to all fleet administrators at least 14 days before material changes take effect.
• For significant changes affecting your rights, obtain renewed consent where legally required.

Your continued use of the Platform after the effective date of an updated policy constitutes your acceptance of the changes. Previous versions of this policy are available upon request.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our dedicated Privacy team. We are committed to resolving all inquiries promptly and transparently.